Maximize the Value of RADWIN WINCare – It’s More Than a Service
Elevate your network’s performance with WINCare Maintenance, offering comprehensive hardware and software warranty, technical support, RMA, case management, and a host of additional benefits, including level 2&3 technical support, remote support, and three annual WINCare packages.
WINCare Basic
WINCare Basic offers essential protection and support for your software. It includes a 12-month software warranty, ensuring your investment is safeguarded for a full year.
You’ll also benefit from access to expert assistance through our help desk, available 8 hours a day, 5 days a week during standard business hours, local time zone.
This plan is ideal for those who require basic support and reliable software coverage without the need for extended services.
WINCare Standard
WINCare Standard delivers robust protection and elevated support for both your software and hardware.
This plan includes a 12-month software warranty to keep your systems up-to-date and secure, alongside a 12-month hardware warranty that ensures your physical infrastructure is fully covered. You gain access to expert assistance through our help desk, available 8 hours a day, 5 days a week, local time zone.
With high-priority response times, critical issues are addressed swiftly and efficiently. WINCare Standard is ideal for those seeking dependable, full-spectrum support that combines software stability with hardware assurance.
WINCare Advanced
WINCare Advanced provides complete, uninterrupted protection and support for your entire system. It features a 12-month software warranty to keep your software investment secure and continuously updated, alongside a 12-month hardware warranty for comprehensive component coverage. In the event of a hardware issue, advanced hardware replacement ensures rapid turnaround to minimize downtime.
With 24x7 access to a dedicated help desk, you receive round-the-clock support for critical needs. Response availability is also 24x7, ensuring immediate assistance anytime, anywhere. This plan includes a suite of professional services, such as a Network Audit to optimize and secure your infrastructure, Online Certification Training to keep your team current via virtual learning, and Periodic Product Updates to deliver the latest features and enhancements.
Ideal for organizations seeking maximum protection, continuous support, and added professional services, WINCare Advanced sets the standard for comprehensive, enterprise-grade care.
